Refund Policy

1. Subscription Refunds

We want you to be happy with Pixora. If you're not satisfied, here's our refund policy:

• Monthly plans: Full refund within 14 days of your first payment. After 14 days, you can cancel anytime but no refund is issued — your access continues until the end of the billing period.
• Yearly plans: Full refund within 14 days of purchase. After 14 days, pro-rated refunds may be issued at our discretion for unused months.

2. Lifetime Deal Refunds

Lifetime deals purchased through promotional partners (Dealify, Social Stack, etc.):

• Refund requests within 14 days of purchase are processed through the original marketplace where you purchased
• After 14 days, lifetime deals are non-refundable as they represent a significant discount
• If you experience issues with your lifetime access, contact us and we'll resolve it

3. How to Request a Refund

Getting a refund is simple:

4. Non-Refundable Scenarios

Refunds may not be issued in the following cases:

• Requests made after the 14-day window (for monthly plans)
• Accounts terminated for violating our Terms of Service
• Duplicate refund requests for the same transaction
• Change of mind after extensive use of Pro features (more than 100 exports)

5. Cancellation vs. Refund

Please note the difference:

• Cancellation: Stops future billing. Your Pro access continues until the end of the current billing period. You can cancel anytime from your payment provider's portal.
• Refund: Returns your payment and immediately reverts your account to the Basic (free) plan.

6. Chargebacks

If you have a billing issue, please contact us first at support@b2r.it.com before initiating a chargeback with your bank. We're happy to resolve any concerns directly. Accounts with unresolved chargebacks may be suspended.

7. Contact

For refund requests or billing questions:

Email: support@b2r.it.com

We typically respond within 24 hours on business days.